Frequently Asked Questions
Got Questions? We’ve Got Answers!
You must provide a valid driver’s license, proof of insurance, and agree to the platform’s terms of use.
A flat-rate trip fee is added to every booking to cover platform operations and support services.
Yes, all renters must have valid insurance coverage that extends to rental vehicles. The platform does not provide or verify insurance.
Contact the platform’s support team immediately. We’ll work to resolve the issue, including finding alternative vehicles or facilitating a refund.
Yes, but cancellations are subject to the platform’s cancellation policy, which may involve fees or limited refunds depending on the timing.
